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Questions about gluten-free sourdough, an order, or wholesale? Reach Bread SRSLY customer care Monday through Thursday, or email our team directly.

Contact Us | Bread SRSLY

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Trade name: Bread SRSLY PBC
Email: hello@breadsrsly.com
Physical address: Bread SRSLY PBC, 3310 Peralta Street, Oakland CA 94608, United States

CONTACT INFORMATION

PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address, and phone number.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing and/or SMS marketing (if applicable): With your permission, we may send you emails or SMS messages about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@breadsrsly.com or mailing us at: Bread SRSLY 3310 Peralta Street, Oakland, CA 94608, United States
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
COOKIES
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@breadsrsly.com or by mail at Bread SRSLY
[Re: Privacy Compliance Officer]
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[3310 Peralta Street, Oakland, CA 94608, United States]

PRIVACY POLICY

DELIGHT GUARANTEED! We love our bread and think you will too. If you aren't absolutely delighted by the taste of our sourdough, reach out to hello@breadsrsly.com and we'll gladly give you a refund* on your first order. We're here for you.
*If you ordered multiple items, only the most expensive item in your order will be refunded.
Refund policy: Bread SRSLY does not refund shipping charges or SavedBy package protection fees. Bread SRSLY does not ship to P.O. Boxes, UPS/FedEx Stores or lockers, or parcel lockers.&nbsp;Bread SRSLY reserves the right to refuse refunds or reshipments for orders placed without Package Protection and that fall out of the realm of the Delight Guarantee.
<meta charset="utf-8">Order cancellation policy:&nbsp;We are unable to cancel orders once they have been&nbsp;sent to the bakery for production. Please refer to your order confirmation email to ensure your shipping address and order details are correct, and reach out to us ASAP if you need any changes made. While we try our best to accommodate, we cannot guarantee that we will be able to make each change.

REFUND POLICY

Orders placed by Monday 11:59pm PT will ship by Thursday via FedEx Express or UPS Ground. Orders placed after the Monday cutoff will ship the FOLLOWING week (by Thursday of the next week). Once shipped, orders typically arrive between Thursday and Saturday.
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All shipments that fall on a shipping holiday/closure will be sent out on the next possible shipping date.&nbsp;
We highly recommend adding Package Protection to your order to ensure your gluten-free sourdough is protected from carrier delays, damage, loss, and theft!&nbsp;Bread SRSLY reserves the right to refuse refunds or reshipments for orders placed without Package Protection. Bread SRSLY does not refund shipping costs or SavedBy package protection fees.
We are unable to ship to P.O. Boxes, UPS/FedEx Stores or lockers, or parcel lockers.&nbsp;
We cannot be liable for the delay or inability of our product to be delivered in a timely fashion due to incorrect shipping information submitted at checkout.&nbsp;Any orders that are unable to be enjoyed due to the inability to pick up and/or refrigerate the bread after it has been delivered will not be refunded. In select cases, we will happily send you a new order for a reshipment fee starting at $15.
<meta charset="utf-8">Order cancellation policy:&nbsp;We are unable to cancel orders once they have been&nbsp;sent to the bakery for production. Please refer to your order confirmation email to ensure your shipping address and order details are correct, and reach out to us ASAP if you need any changes made. While we try our best to accommodate, we cannot guarantee that we will be able to make each change.

SHIPPING POLICY

Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.&nbsp; Subscriptions When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. See our returns policy for more details on returns and refunds. Pre-orders When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We will collect payment at checkout, store your payment method, then fulfill the order at a future date. Orders that have been fulfilled are not eligible for cancellation. See our returns policy for more details on returns and refunds.

SUBSCRIPTION POLICY

TERMS OF SERVICE

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Let's talk bread.

Customer Care

hello@breadsrsly.com

Wholesale/Retail

orders@breadsrsly.com

Partnerships

marketing@breadsrsly.com

Based in Oakland, CA.

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